This email sets out our upcoming work in Spring 2026 to upgrade all Commonplace customers into the unified Zencity platform following the merger of our companies last year.
Following the upgrade, you’ll benefit from a smarter consultation & engagement experience, enhanced analytical capability and even greater alignment with your community engagement mission.
Smarter consultation & engagement experience
Automated setup enabling you to create engagement pages and activities in a matter of minutes and speed up the process of building and launching
Brand new intuitive content & question editor including feature requests we’ve heard from you:
» free text questions with a character limit
» ability to show / hide content at the tile level
» randomising sort order of answer options
» new question types, such as image ranking
Refreshed respondent interface that guarantees a higher level of compliance with the latest standards in accessibility including WCAG 2.2 AA
New engagement and collaboration features including three of the most requested enhancements from our client community
Ideas board
Discussion forums
Important dates
Live engagements provide a brand new way to manage and collect data during face to face meetings or workshops, poll the audience as you go
Enhanced analytical capability
Powerful WYSIWYG (what you see is what you get) report builder, scheduler & publisher for rapid production of executive briefings or community updates
Built in pivots allow you to cross-tab any pair of questions (including demographics) meaning you can do all of your analysis in platform, no more exports, spreadsheets or reliance on data science teams
Rest API allowing you to stream your data into Power BI or other analytical tools, CRMs or systems
AI Assistant that you can chat with to interrogate your data and quickly break into local government ready insights and recommendations
Greater alignment with your community engagement mission
Together we’ve reached 26% of the UK population and collected over 15 million responses, this integration of Commonplace and Zencity will power your reach faster and further
New tools available in one single platform provide a 360 community voice: social & news media monitoring, census-grade representative surveys and unique communication tools
Enhanced intelligence that powers your work and executive decisions around strategic projects, performance management, annual & budget planning and incident response
If you have any questions or would like to schedule training on the upgraded platform, please go ahead and email customers@commonplace.is
